Social capital and corporate reputations are created through effective service and market relevance to communities your organization serves. Our training will help guide your team to achieve exceptional services.
- Service Questionnaire Development (for Mystery Shoppers & FGD)
- Service Guidelines (SOP) Development
- Service Audit
- Service Culture Development
- Leading and Managing Service Team (2D)
- Customer Relationship Management (CRM) (2D)
- The Wheel of Service to Create Service Culture (2D) 🆕
- Customer Focus Orientation (1D) 🆕
- Voice & Telephone Skills (1D)
- F2F (Face to Face) Service Skills (2D)
- Complaint Handling Skills
(1D)
- Pressure & Stress Handling
Skills (1D)
- S2S (Service to Sell) (2D)
- Creating Customer Experience Virtually (1D) 🆕
- Responding to Customer Complaint Virtually with Tools (1D) 🆕
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