Service Square

Social capital and corporate reputations are created through effective service and market relevance to communities your organization serves. Our training will help guide your team to achieve exceptional services.

- Service Questionnaire Development  (for Mystery Shoppers & FGD)
- Service Guidelines (SOP) Development
- Service Audit
- Service Culture Development

- Leading and Managing Service Team (2D)
- Customer Relationship Management (CRM) (2D) 
- The Wheel of Service to Create Service Culture (2D) 

- Customer Focus Orientation (1D) 🆕
- Voice & Telephone Skills (1D)
- F2F (Face to Face) Service Skills (2D)
- Complaint Handling Skills (1D)
- Pressure & Stress Handling Skills (1D)
- S2S (Service to Sell) (2D)

- Creating Customer Experience Virtually (1D) 🆕
- Responding to Customer Complaint Virtually with Tools (1D) 

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